Privacy Policy

INETCLOUD INC., that operates under the name inet.ws (along with its agents, attorneys, advisors, employees, officials and directors — collectively hereinafter referred to as “we”), is a domain name registrar and web-hosting provider. We are a Canadian corporation based in Vancouver, Canada.

Applicability

This Privacy Policy specifies what information we collect, how we use it and what legal framework we follow. In addition our Privacy Policy covers distribution of the said information, as well as your rights and your selection of details that you are willing to share with us.

By using our website, products or services, you confirm that you agree to be bound by our Terms of Service and Schedule of Services, that you have read and understood this Privacy Policy, and that you agree that your details will be used for the purposes and by the methods specified herein.

You may withdraw the consent you gave us to use your personal information at any time, provided that you observe our legal and contractual obligations and notify us within a reasonable period of time. However your withdrawal might limit our ability to offer you certain products and services. To learn more about the effects of your refusal to share your details with us or the effects of sending a notice of refusal, please contact our Technical Support Team.

What we collect and receive

We have to collect and process certain information for you to be able to use our website, products and services. Depending on the way you use our website, products and service that information may include the following details.

The details that you specify in the forms available on our website are your name, your company’s name, e-mail and mailing addresses, phone number, login and password. We may request you to specify those details if you sign up to our website, order our products or services, subscribe to our newsletters, log into your personal account, upload any content or send it through our website (which includes using your personal account) or contact us.

Any details that you share in order to process a payment or verify your identity when contacting us. In certain scenarios our payment processor will request you to provide additional personal details in order to verify your identity before processing a payment.

Payments

Detailed information about any transactions that you handle using our website, products or services. To process a transaction we may collect and store any information on payments, including credit card or bank account details (whenever required), the expiry date or country thereof, which we request in order to process payments, pay taxes and observe the applicable regulations.

Message history

The messages you send us (e.g., requests addressed to our Technical Support Team, questions or reviews).

Confidential personal details

We hereby request that you avoid sharing with or disclosing to us any confidential personal information, which includes any details about your race or ethnicity, political views, religion, other beliefs, health status, previous convictions (if any) and criminal history.

User content

Any user content uploaded, collected, stored, used, shared or disclosed using our website, products and services. That content includes all the details about the e-mail and website associated with the web-hosting services, website building, website security, electronic solutions and marketing products and services.

How we use the information

We use the information we collect for the following purposes: 

  • to offer you products and services through our website;
  • to process transactions executed to order products or services on our website. After that your personal information (e.g., credit card and financial details) may be stored in a file so as to facilitate automatic renewal. You may contact us and request to delete your credit card or financial details from our system and our files at any time;
  • to help you create and manage your account, to stay in touch with you and to adapt the products and services we provide through our website to your needs;
  • to protect your account, as well as our website, products and services (in particular, to prevent fraud and abuse);
  • to restore your account and details that were deleted, damaged or otherwise modified either accidentally or maliciously;
  • to improve our customer service performance because such information helps us respond more efficiently to our customers’ requests and provide appropriate support;
  • to help promote our website, products and services;
  • to send e-mails that contain information about orders, products and services, our corporate news, special offers and legal details, from time to time;
  • to keep track and analyze how our website, products and services are used so as to improve those and offer you the best user experience;
  • to ensure compliance (e.g., to observe taxation laws).

Sharing your information

We respect your privacy and therefore we do not disclose, share or sell your personal details to any third parties without your prior consent, except in the events set forth below.

The shared information is publicly available

We will not display your personal information publicly or share it with other users without your express consent, except in the events set forth herein.

We may use certain personal information for promotion purposes (e.g., reviews on our website). When you write reviews using our website or our social network accounts you agree that your name, review and website URL will be used without any additional consent. We will never publicly disclose your confidential information, including the details of your account, payments and personal contacts, without your express consent.

Information that cannot help identify a visitor or a user may be shared with third parties for marketing, promotion and analysis or similar purposes.

The shared information is not publicly available

The following details will not be displayed publicly or made seen to other users, except in the events set forth herein:

  • your personal details, including your contacts, residency or membership, and password-related information;
  • payment details including credit card information and transaction history;
  • message history which includes all the messages that you send us (e.g., requests addressed to our Technical Support Team, questions and reviews)
  • your confidential personal information.

Information shared with trusted third-party agencies

We may share your information with some trusted third-party agencies that help us provide, improve, promote and protect our website, products and services. Whenever we share your information with third-party agencies, that support the supplies of our products and services, we require that they use your information only for the purposes approved by us. In addition we may share information that has been pooled and anonymized and therefore cannot be used to identify you directly.

Our trusted third-party services include:

  • data processing centers and hosting service providers;
  • domain name registrars;
  • payment system operators;
  • software suppliers;
  • customer support service providers;
  • website developers and search engine optimization service providers;
  • SSL-certificates and website protection service providers;
  • analytical programs (e.g., Google Analytics).
  • marketing services (e.g. CRM, email-marketing services) etc.
  • RTB services (such as Google Ads or Facebook advertising) etc.

Information shared to protect INETCLOUD INC. and ensure compliance

We reserve the right to disclose any personal information, if we see this step as reasonably necessary to ensure compliance, to observe the regulations of law enforcement authorities, to prevent fraud or abuse or to protect the rights and property, and ensure security of INETCLOUD INC. and that of our employees, users and other parties.

Links to other websites and services

Our website, products and services may include links to other websites, products and services (“third-party websites”) whose privacy regulations might be different from ours. If you click on a link to a third-party website, any information that you share will be subject to the privacy policy adopted by that third-party website. We assume no liability or responsibilities for following links to third-party websites and for their operations. We strive to safeguard the integrity of our website, products and services and to ensure the security of our users. We welcome all reviews that will help us do that, including reviews on third-party websites.

We store your information for as long as your account remains active because we need it to be able to provide you with our products and services or because it is required by this Privacy Policy.

We may store backups with your information for up to 60 days after your details or account are scheduled for deletion or otherwise become inactive. Backups may be used to restore your details or account, of your details or account are deleted, distorted or otherwise damaged either accidentally or maliciously. If you want your information to be deleted before the said 60-day period expires, please contact our Technical Support Team.

We will also store and use your details to the extent required to observe our legal obligations, resolve disputes, ensure compliance with the contracts we made and protect our legal rights.

We also collect and ensure coherence of anonymous or anonymized information that we may store during an indefinite period of time so as to ensure safety and security of our website, products and services, to improve them or to meet our legal obligations.

Your personal information will be collected and stored in Canada, unless otherwise prescribed herein. However, we cooperate with reliable third-party vendors (e.g., domain name registrars) around the world to offer you our products and services. Thus, some of your personal details might go to other countries for processing. We observe the industry-specific standards to guarantee that your privacy will be kept secure and to ensure protection of any disclosed information both at the time of disclosure and during storage within the recipient’s data processing system.

Third countries have adopted their own laws governing data security and government’s access to information. The regulations implemented by those laws in order to safeguard your personal information might differ from the ones adopted by your country.

If you intend to use our website, products or services, you have to accept our Terms of Service made and entered into by and between INETCLOUD INC and you. In addition, you agree to share the required personal information with trusted third-party vendors, that are based both in Canada and other countries, for the purpose of processing, so that we can supply you with the products and services covered by the Terms of Service.

Users residing in certain countries, including Canada and the EU, shall enjoy certain rights as regards their personal information. Those rights shall include accessing, modifying and requesting to delete all the personal information. All users of our products and services may manage and review their personal information in their accounts on our website or contact our Technical Support Team. We may request to provide personal information in order to verify your identity before we disclose, modify or delete any personal information associated with your account.

To modify or delete the personal information that you shared with us please log into your account and refresh your profile, or contact our Technical Support Team.

To request a soft copy of your personal information please contact our Technical Support Team.

To delete your account please contact our Technical Support Team. We may keep certain information as prescribed by law or, if required, for our lawful business purposes.

E-mail notifications

We may e-mail you your details about an order, product or service, corporate news, special offers and legal information.

We are willing to communicate only if you are willing to hear from us. We intend to minimize our e-mails and let you select any marketing communications from the ones we send you. You may reject to receive marketing-related e-mails if you follow the detailed instructions at the bottom of any e-mail or contact our Customer Support Team.

From time to time we may e-mail you the required information (e.g., memos or legal details) which you may not reject to receive.

We are committed to security, and safeguarding your personal information is important for us. We apply various measures to safeguard your personal information whenever an order is made on our website or access to your personal information is granted.

  • Your personal information is stored either on secure servers or in a secure file repository.
  • The Secure Socket Layer (SSL) technology is utilized to transfer the confidential or payment-related information that is provided through our website. It then gets encrypted into our database where only the authorized personnel may access it.

No Internet-based transfer method or electronic repository may be regarded as 100% secure, which is why we cannot guarantee the 100% security. Your account details are protected by your password that shall be carefully created and stored in a secure location. If you share your password with any third party you might lose a significant share of control over your personal information, and there might be a risk that legally binding steps will be made on your behalf. If your password is compromised for whatever reason you must change it immediately.

We urge commitment to detecting vulnerabilities of our website, products and services which you can report by contacting our Technical Support Team.

We may from time to time revise this Privacy Policy so as to adapt it to our company, products and services, as well as to legal requirements. We will keep you posted on all the significant updates by e-mail or using announcements on our website. Using our website, products or services after our Privacy Policy gets updated means that you have accepted the updated Privacy Policy.