Anti-Spam Policy

Effective Date: March 1, 2025

Last Updated: June 30, 2025

This Anti-Spam Policy ("Policy") governs the use of the SMTP services provided by INET.WS ("Provider") to its customers ("Customer"). By using our SMTP services, you agree to comply with and be bound by this Policy. If you do not agree with these terms, you must not use our services.

1.1. The Customer must not send unsolicited bulk email (spam) or engage in any form of abusive email practices.

1.2. The Customer is responsible for ensuring that all recipients have explicitly opted in to receive emails. Opt-out requests must be honored immediately.

1.3. The Customer must comply with all applicable anti-spam laws, including but not limited to:

  • Canada’s Anti-Spam Legislation (CASL)
  • U.S. CAN-SPAM Act
  • General Data Protection Regulation (GDPR)

1.4. The use of purchased, rented, or third-party email lists is strictly prohibited.

1.5. The Customer must not create new services or accounts in an attempt to bypass suspension or termination resulting from prior spam-related abuse. Any such attempt will be treated as a serious violation of this Policy and may result in a permanent ban from all services without refund.

1.6. The Customer is solely responsible for the reputation of any IP addresses assigned to their services. If an IP address is blacklisted due to spam or abuse, the Customer must take immediate action to delist it. Failure to do so may result in permanent IP revocation or service suspension.

1.7. If a Customer refuses to cooperate in resolving abuse incidents (including removing blacklisted IPs or ceasing spam activity), the Provider reserves the right to permanently terminate all current and future services associated with the Customer without refund.

2.1. The Provider actively monitors outgoing email traffic and reserves the right to inspect email logs for compliance.

2.2. If the Customer’s email server, IP, or domain appears on at least one public spam blacklist (such as Spamhaus, Barracuda, or others), the Provider reserves the right to immediately suspend or terminate the SMTP service without prior notice.

2.3. No refunds will be provided if the service is suspended or terminated due to blacklisting, regardless of the reason.

2.4. The Provider reserves the right to immediately suspend or terminate the Customer’s service if an abuse report is received regarding their IP address, domain, or email activity. Abuse reports may come from:

  • Email providers
  • Internet Service Providers (ISPs)
  • Anti-spam organizations
  • Direct email recipients

2.5. Customers may request reactivation of the service only after proving removal from all blacklists and resolving all abuse complaints, at their own expense.

3.1. The Provider reserves the right to block, suspend, or terminate the Customer’s SMTP service at any time if:

  • The Customer is found to be sending spam or malicious emails.
  • The Customer’s IP or domain is listed on a known spam blacklist.
  • The Provider receives one or more abuse reports regarding the Customer’s email practices.
  • The Customer violates this Anti-Spam Policy.

3.2. The Provider is not obligated to provide advance notice before suspension or termination.

4.1. All payments made for SMTP services are non-refundable.

4.2. If a Customer’s service is suspended or terminated due to a violation of this Policy, no partial or full refunds will be issued.

4.3. The Provider shall not be responsible for any business loss, damages, or inconveniences resulting from service suspension or termination.

5.1. The Provider shall not be liable for any loss of business, data, profits, or reputation caused by service suspension, termination, or blacklisting.

5.2. The Customer agrees to indemnify and hold harmless the Provider from any claims, damages, or expenses arising from the misuse of the SMTP service.

6.1. The Provider reserves the right to modify this Policy at any time. Continued use of the service after changes constitutes acceptance of the new terms.

7.1. This Policy shall be governed by and construed in accordance with the laws of British Columbia, Canada. Any disputes shall be resolved in the courts of British Columbia, Canada.

By using the SMTP service of INET.WS, the Customer acknowledges and agrees to this Anti-Spam Policy.